Building Strong Families Case Manager

Accountability: Homeless and Prevention Services Coordinator, Building Strong Families

Job Summary/Function: The Case Manager promotes continuity of education for children within a family in crisis.  The goal of the case manager is to assist the family in the prevention of homelessness and re-establish housing stability, to assess families referred to be admitted to the program, to maintain direct contact with referral sources, to provide direct services for parent(s) and children or Guardian/Kin and children) to families referred, to develop a plan with each family, facilitate collaborative services needed and provide intervention counseling when necessary; to make full use of the resources of the Agency and the different agencies in the community; to perform outreach community services by presenting the program in the different community agencies; and to maintain relationships with the different agencies in the community in order to better serve clients.

Physical Requirements: This position requires the individual to perform a broad range of activities. This position requires full range of motion, including manual and finger dexterity and hand and eye coordination. This position requires corrected vision, speech, and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks.

This position requires seated work at desk, including use of a computer. This position requires the ability to lift 30 pounds. This position requires the ability to drive and regular access to a reliable automobile. This position occasionally requires working under stressful conditions or working irregular hours.

Education:

  • Bachelor’s degree from an accredited school of social work or behavioral science-related field.
  • At least one year of experience providing case management services to individuals and families.
  • SOAR Certification for Adults and Children (or completed within 90 days of hire)

Duties & Responsibilities:

  • The ability to widen and deepen his/her own practice and refine case management skills.
  • The ability to establish positive relationships with families and to provide effective case management services.
  • The ability to plan, services with flexibility and to develop an effective service plan to aid families in averting crisis,
  • The ability to establish and maintain relationships within and outside the Agency and the Homeless Continuum of Care (CoC) in a professional manner with full use and practice of confidentiality of case material and Agency practice.
  • The increased ability to educate his/her own performance capabilities and limitations with reasonable accuracy.
  • The increased ability to recognize, understand and control his/her own biases.
  • The understanding of the services of the Agency and the CoC and their relationship to staff, clients, community and general social welfare.
  • The ability to express and communicate ideas and knowledge clearly with reasonable organization and conciseness.
  • The ability to organize his/her own time and effort to meet assigned situations and work demands.
  • To keep case records current and in accordance with professional standards.
  • To provide in-home consultation with clients as needed.

Required Skills:

Above-average communication, computer, and writing skills.

 Training Requirements:

  • Providing interventions in a manner that demonstrates respect for socio-cultural values, personal goals, lifestyle choices, and complex family interactions
  • Psychosocial and ecological or person-in-environment perspectives.
  • The laws regarding undated reporting of suspected abuse and neglect;
  • The boundaries and appropriate responsibilities of the counseling program and the child or adult protective authorities.
  • Issues and responsibilities related to the “duty-to-warn”.
  • In-service training on recognizing issues that indicate the need for a
  • Psychiatric referral or more intensive services such as crisis intervention, mental health services, substance abuse services, day treatment, or residential treatment.
  • All COA-specific and JFCS required trainings.

BSF Case Managers will also receive annual in-service training which covers the following topics:

  • Establishing a consumer/case manager relationship and the functions of a case manager.
  • Confidentiality and abiding by professional ethics; eligibility standards and understanding service programs, purposes, and elements.
  • Public assistance programs, eligibility requirements, and benefits.
  • Organizational structure, service mandates, policies and limitations
  • Case advocacy

Case Managers will also, within the first three months of hire, be orientated to:

  • The organization’s mission, philosophy, goals, and services.
  • The cultural and socioeconomic characteristics of the service population.
  • The organization’s place within its community.
  • The organization’s personnel manual.
  • Lines of accountability and authority within the organization.

Classification:  Non- Exempt Employee

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