Rapid Rehousing Case Manager

If you are compassionate and dedicated in working with our neighbors who are homeless and assist them in attaining and achieving housing stability- we have a position for you.

Provide housing search and housing and financial sustainability services through holistic, comprehensive, trauma-informed case management services including advocacy to the most vulnerable populations.

Reporting to the Homeless and Prevention Services Coordinator, this position coordinates Rapid Rehousing services to homeless families received through the Lee County coordinated entry system.

JOB SUMMARY:

  • Conduct screening/intakes and client needs assessments,
  • Develop and monitor client-driven Housing Stability Plans and/or Care Plans to promote long-term housing stability and support for clients.
  • Maintain current records in the Homeless Management Information System (HMIS) database and case files for audits required by funding sources.
  • Assist homeless households from the Coordinated Entry System with housing search/housing stabilization needs, resources and referrals to assist clients with being self-sufficient
  • Act as a liaison between landlords/service providers and tenants to address housing barriers and assist to resolve tenant/landlord issues.
  • Follow the Housing First Model
  • Develop and maintain service partnerships with referral agencies.
  • Assist clients in becoming rent ready with financial coaching to improve credit, assisting with resumes, interviews, job search, enrolling them in job training programs and school programs for their children when necessary.
  • Evaluate clients’ services upon exit and brainstorm effectively on improving services to meet the needs of clients.
  • Participate in staff meetings, case conferences, training opportunities for professional development and other meetings as directed
  • Assist families with locating, securing a lease; Provide tenant mediation; Cultivate relationships with landlords
  • Travel to perform monthly home visits and client appointments as needed
  • Perform other duties as assigned by Program Coordinator and Director

DUTIES AND RESPONSIBILITIES

Within the limits of the Agency’s programs, policies, and procedures, the Rapid Rehousing Case Manager is responsible for and has commensurate authority to perform the duties listed below.  He/she is directly responsible to the Program Coordinator.  Performance of these duties requires regular supervision.

 

  • Make initial person-to-person contact with applicants referred for services within 24 hours.
  • Determine and document each applicant’s eligibility for services within 2 working days of the initial person-to-person contact with the client.
  • Conduct an assessment of each eligible client’s needs upon acceptance into services.
  • Together with the client, develop a housing stability plan during Initial Client Visit (ICV).
  • Maintain person-to-person contact with each active client at least once every 7 working days until the case is closed.
  • Enter all client-specific data into the Homeless Management Information System in compliance with grant requirements for accuracy, consistency, and timeliness (e.g., upon client entry into services, upon exit from services, and immediately following each case management contact .
  • Within 90 days of employment, build a caseload of 8 clients/households and maintain an active caseload of 10 clients/households thereafter.
  • Provide case management services to an estimated minimum total of 20 clients/households during the course of a year.

QUALIFICATIONS

  • A Bachelor’s degree from an accredited school of higher education.
  • At least two years of experience working with very low-income individuals/families.
  • SOAR Certification within 90 days of Hire
  • The ability to establish positive relationships with potential program participants and their families.
  • The ability to establish and maintain relationships with local collaborative partners outside the agency in a professional manner, with full use and practice of confidentiality of case material and Agency practice.
  • Knowledge of the resources available in the community
  • The ability to work independently and to take directions.
  • The ability to express and communicate ideas and knowledge clearly with reasonable organization and conciseness.
  • The ability to organize one’s time and effort to meet assigned situations and work demands.
  • The ability to recognize, understand, and control one’s biases.

PHYSICAL AND OTHER REQUIREMENTS OF POSITION

This position requires the ability to perform a broad range of activities.  The position requires full range of motion, including manual and digital dexterity and hand-and-eye coordination.  The position requires vision, speech and hearing capacity which is corrected to normal range, or special accommodations made which are sufficient for the completion of assigned tasks.

The position requires work while seated at a desk, including the use of a computer.  The position requires the ability to lift 30 pounds.  The position requires occasional work under stressful conditions and during irregular hours.

Outreach duties require extended periods of working outdoors. Must have the ability to stand and walk for extended periods.

The position requires the ability to drive and regular access to a reliable automobile.

TRAINING EXPECTATIONS AND OPPORTUNITIES

 Within the first three months of hire, all new employees will receive orientation to

  • The organization’s mission, philosophy, goals, and services
  • The organization’s role within the community
  • The organization’s personnel manual
  • The lines of accountability and authority within the organization
  • The cultural and socioeconomic characteristics of the population their program serves

All staff who have regular direct contact with clients will receive training on legal issues, including:

  • Mandatory reporting and the identification of clinical indicators of suspected abuse and neglect
  • Reportable criminal behavior, including criminal, acquaintance, and statutory rape
  • Issues and responsibilities related to the “duty-to-warn”
  • The organization’s policies and procedures on confidentiality and disclosure of service recipient information, and the penalties for violations of these policies and procedures
  • The legal rights of service recipients
  • Sensitivity to service populations and socio-economic issues.

All staff who handle client case records will receive training on proper documentation techniques and the maintenance and security of case records.

All staff who have regular direct contact with clients will receive training on the following topics, as needed, to be determined by the Case Manager and their supervisor:

  • Establishing rapport and responsive behaviors with service recipients
  • Identifying the needs of individuals and families in crisis, including special service needs of victims of violence, abuse, and/or neglect, and the needs of their family members
  • Identifying the basic health and medical needs of the service population
  • Procedures for working with foreign language speakers and persons with communication impairments
  • Public assistance and government subsidies
  • How to advocate on behalf of clients and their families and how to empower service recipients and their families to advocate on their own behalf
  • Understanding differences within the organization’s service populations, including
  • Interventions that address cultural and socioeconomic factors in service delivery
  • the role which cultural identity plays in motivating human behavior
  • bias and discrimination
  • the need for normalizing experiences and social inclusion

ACCOUNTABILITY

Homeless and Prevention Services Program Coordinator

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