Duties and Responsibilities:
- Expand and continually improve Operation Military Assistance Program.
- Networking, public relations and community outreach with community agencies and other significant stakeholders relevant to the position
- Assist with department related grant writing
- Assist with the development of new funding sources for the Veteran Services Department.
- Supervision of OMAP staff
- Assure staff productivity in line with agency standards as negotiated with the Chief of Client Services.
- Coordinate and deliver staff training, as required
- Support and supervise TFA/financial approvals for the program.
- Responsibility for utilization review and quantitative standards of the department
- Responsibility of case record accuracy, monthly repository upload and all content and deadlines for the department.
- Responsibility for the development of outcome measures and analysis of department programs with the support of Chief of Client Services.
- Assistance in the development of the department budget
- Assist with special agency projects
- Agency liaison and representation with Department of Veteran Services
- Annual Homeless Veteran Stand Down agency lead
- Assist in the oversight of agency policies and procedures, upgrading and revising them as needed
- To assist the Chief of Client Services, as required
- Collaborate with community partners and agencies
- Represent JFCS at meetings with community partners
Minimum of a bachelor’s degree in a human services related program; Masters preferred;
Minimum of five years direct practice with homeless services;
Minimum of four year’s administrative and supervisory responsibilities;
Ability to work independently and to take direction;
Experience with building community outreach and partnership development;
Strong organizational skills and attention to detail;
Strong interpersonal skills, ability to deal with sensitive situations, maintain confidentiality, and effectively communicate with a wide variety of constituents.
Desirable skillsets and/or Training Requirements:
- Providing interventions in a manner that demonstrates respect for socio- cultural values, personal goals, life style choices, and complex family interactions
- Psychosocial and ecological or person-in-environment perspectives.
- The laws regarding mandated reporting of suspected abuse and neglect;
the boundaries and appropriate responsibilities of the counseling program, and the child or adult protective authorities;
- Issues and responsibilities related to the “duty-to-warn.”
- In-service training on recognizing issues that indicate the need for a
psychiatric referral or more intensive services such as crisis intervention, mental health services, substance abuse services, day treatment, or residential treatment.
- Establishing a consumer/case manager relationship and the functions of a case manager;
- Confidentiality and abiding by professional ethics;
- Eligibility standards and understanding service programs, purposes, and elements;
- Public assistance programs, eligibility requirements, and benefits;
- Organizational structure, service mandates, policies, and limitations;
- Case advocacy;
- The community service delivery system; and
- Inventory assessment, service planning, tracking, and supervisory tools.
- Assessment and treatment issues related to special needs populations.
- Recognizing the presence of co-occurring mental health and substance abuse disorders.
- Thorough understand of SSVF requirements and related systems such as HMIS.
- Sensitivity to service populations and socio-economic issues.
- Complete All mandatory JFCS and SSVF (within 30 days), SOAR (within 90 days) training.