Job Title: Employment and Financial Stability Case Manager
Program Area or Department: Homeless and Prevention Services
Accountability: This position reports to the Program Director
The Employment and Financial Stability Case Manager is tasked with enhancing the employability skills and housing stability of ALICE households with at least one school-age child in the home. The Employment and Financial Stability Program will be primarily focused on ALICE households (those at 50-80% of the HUD Average Medium Income) with dependent school-aged children residing in Northern Sarasota County. Case management services will be provided. The goal of case management is to empower participants by helping identify their needs, track progress, address barriers, make appropriate referrals to community resources, and encourage the successful completion of the program.
Specific Tasks and Responsibilities:
• Work with participants to improve current wages and increase employment stability.
• Provide financial literacy classes on topics such as budgeting and best practices for reducing expenses.
• Collaborate with higher education institutions and GED programs to enroll participants for certifications.
• Teach employment skills classes on topics related to resume writing and interviewing skills.
• Connect participants to other service providers for clothing and hygiene items allowing them to present as professionals to interviews and work each day.
• Work with Case Managers to conduct assessments of the employment and training needs of eligible applicants.
• Act as a client advocate to resolve emergency problems and assist clients in crisis situations while on the job or in training.
• Assist with résumé building, cover letter, and interview skills in both a one-on-one and class settings.
• Assist participants with enrollment into Mainstream (non-cash) benefit programs, e.g., SNAP, TANF, etc. If applicable.
• Support, identify and work to eliminate any potential barriers to the retention of employment.
• Maintain case records on all program participants in accordance with professional standards and enter client-specific information into the Community Solutions Information System (CSIS) as required by the funders.
• Provide career planning and networking techniques and assistance in finding employment opportunities and resources.
• Work with clients to identify barriers to employment and resources to overcome them.
• Develop a strength-based, client-focused plan, and execute successful employment placement.
• Network and engage potential employers for job placements.
• Plan and conduct life skills and soft skills training, including phone and email etiquette, budgeting, goal-setting, self-presentation and dress, and stress management.
• Audit participant charts to ensure proper employment documentation is maintained in both in-person and electronic files.
• Assist in the preparation of reports for Program Director’s review.
• Participate in supervisory and full staff meetings.
Knowledge Skills and Abilities
• Collaborative Skills & Competencies: Ability to form collaborative alliances and contributions in a team-oriented work environment.
• Communication Skills & Competencies: Professional written and verbal communication skills in Standard English. Communication and concise articulation of information to others.
• Cultural Competency Skills & Competencies: Adaptable in culturally diverse environments, respect for cultural differences, and comfort level working low-income families and with “military” and “veteran” cultures.
• Customer Service Skills & Competencies: Ability to build trust using listening skills, conflict resolution, and mediation, and going above and beyond to be helpful and pleasant.
• Coach-ability: Receptive to feedback, willing to learn and embrace continuous improvement.
• Time Management: Manage tasks and deadlines simultaneously.
• Some walking, handling and carrying of light to moderately heavy objects as required. No special physical demands are required to perform the work.
• This position requires the ability to perform a broad range of activities. The position requires full range of motion, including manual and digital dexterity and hand-and-eye coordination. The position requires vision, speech and hearing capacity that is corrected to normal range, or special accommodations made which are sufficient for the completion of assigned tasks.
• The position requires work while seated at a desk, including the use of a computer. The position requires the ability to lift 30 pounds. The position requires occasional work under stressful conditions and during irregular hours.
• A Bachelor’s degree from an accredited school of higher education.
• At least two years of experience developing collaborations with employers and training providers.
• Ability to establish positive relationships with potential program participants and their families.
• Ability to establish and maintain relationships with local collaborative partners outside the agency in a professional manner, with full use and practice of confidentiality of case material and Agency practice.
• Valid Driver’s License and clean driving record.
• Within 60 days of hire, all employees with be required to complete SSI/SSDI Outreach, Access, and Recovery (SOAR) Training.
• Ability to organize one’s time and effort to meet assigned situations and work demands.
• Ability to recognize, understand, and control one’s biases.
• Ability to work independently and to take directions.
Training Expectations and Opportunities
Within the first three months of hire, all new employees will receive orientation to:
• The organization’s mission, philosophy, goals, and services.
• The organization’s role within the community.
• The organization’s personnel manual.
• The lines of accountability and authority within the organization.
• The cultural and socioeconomic characteristics of the population their program serves.
• Applicable COA standards
All staff who regularly have direct contact with clients will receive training on legal issues, including:
• Mandatory reporting and the identification of clinical indicators of suspected abuse and neglect.
• Reportable criminal behavior, including criminal, acquaintance, and statutory rape.
• Issues and responsibilities related to the “duty-to-warn”.
• The organization’s policies and procedures on confidentiality and disclosure of service recipient information, and the penalties for violations of these policies and procedures.
• The legal rights of service recipients.
All staff who handle client case records will receive training on proper documentation techniques and the maintenance and security of case records.
All staff who regularly have direct contact with clients will receive training on the following topics, as needed, to be determined by the employee and supervisor:
• Establishing rapport and responsive behaviors with service recipients.
• Identifying the needs of individuals and families in crisis, including special service needs of victims of violence, abuse, and/or neglect, and the needs of their family members.
• Identifying the basic health and medical needs of the service population.
• Procedures for working with foreign language speakers and persons with communication impairments.
• Public assistance and government subsidies.
• How to advocate on behalf of clients and their families and how to empower service recipients and their families to advocate on their own behalf.
• Understanding differences within the organization’s service populations, including:
o Interventions that address cultural and socioeconomic factors in service delivery;
o the role which cultural identity plays in motivating human behavior;
o bias and discrimination; and
o The need for normalizing experiences and social inclusion.