Our Mission Statement: Guided by the Jewish tradition of helping all people, JFCS empowers individuals and families toward self-sufficiency.
Job Title: Veteran Care Coach
Accountability: Operation Military Assistance Program (OMAP) Program Coordinator
The Veteran Care Coach position is primarily a remote position with occasional travel required. This position is required to meet with in-person teams as needed, and to conduct client home visits as needed.
This position provides case management services for clients that are served through the VA Supportive Services for Veteran Families (SSVF) grant. This position must be comfortable working with homeless and disadvantaged veterans from various, diverse backgrounds. Drawing on a knowledge of available resources, this individual will refer and assist the client to increase income and address other barriers to stable housing.
This position covers a regional geographic area, providing light-touch case management to clients living in rural and urban areas, throughout multiple counties.
- With the client’s input and agreement, develop a Housing Stability Plan (HSP) that addresses mitigation of housing barriers. Discuss this plan with each client monthly.
- Facilitates the achievement of client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation.
- Provide appropriate referrals to other programs that could help clients achieve their goals.
- Assist in virtual and in-person outreach to the community to find more veteran households to serve.
- Provide “light touch” case management, by phone or video call, monthly to clients, checking on the tenancy issues and progress toward goals. Visit clients in their homes when necessary.
- Submit complete and accurate documentation necessary for the agency to provide financial assistance for a portion of all clients’ rent monthly. Monitor rent payments to ensure program compliance and adherence to the grant budget.
- Maintain complete client files, especially case notes and financial assistance documentation.
- Demonstrate best practices, including housing first, client self-determination, and strengths perspective.
- Maintain a personal resource file of social service agency contacts and landlords in the area in order to refer clients to needed services.
- Attend meetings and conferences, as required.
- Communicate with landlords to identify and address issues with clients’ tenancy. Cultivate landlord relationships resulting in more housing opportunities for agency clients.
- Coordinate with the VA, local CoC’s and other SSVF providers to coordinate an effective referral process.
- Additional duties as assigned by supervisor.
- Ability to work with a diverse population of adults and children, including those with physical and mental disabilities and addictions and those who are in, or need to be in, recovery. Ability to work with, and be inclusive of, clients of all ages, races, ethnicities, genders, religions and nations of origin.
- Ability to work independently, with minimal supervision, within a matrixed organization.
- Ability to maintain client confidentiality and personal boundaries.
- Ability to efficiently use and navigate Microsoft Office programs including Word, Excel, Teams, Outlook, PowerPoint and HMIS systems.
- Ability to efficiently navigate internet browsers to conduct community research–this position will be required to utilize internet search functions to locate community-based providers for successful client referrals.
- Excellent people skills, including the ability to positively engage challenging clients and help them focus on goals and behaviors that lead to housing stability.
- Excellent communication skills, including writing that is accurate in grammar, spelling, and punctuation.
- Ability to make referrals to services such as VA services and benefits, educational and employment, financial assistance, and legal advocacy.
- Ability to understand grant requirements and agency policies and procedures, and to apply these to daily circumstances.
- Ability to organize and interpret data and information relative to clients and program.
- Ability to form and work within an effective work team.
- Ability to work in a stressful, multi-task work environment, effectively prioritizing tasks. Excellent organizational and time management skills. Ability to maintain positive and supportive demeanor when interacting with clients, coworkers, landlords and community partners.
1. Bachelor’s degree with two years of college level coursework in related field (psychology, sociology) desirable. AA/AS degree in related field is required. Two years’ experience in the social services field may be substituted for education.
2. Experience working with veterans and/or persons experiencing homelessness preferred. Experience working with clients with addictions and/or mental illnesses preferred. Knowledge of local social services preferred.
3. Excellent organizational and time-management skills.
4. Demonstrated ability to work independently within a matrixed organization is highly desirable.
5. Proficient in Word, Excel and Outlook programs, and familiar with entering data in database programs is required. Proficiency with internet research, virtual meeting platforms, and online and cloud-based business functions is required.
6. Must have clean DMV record and reliable transportation.
7. Ability to travel within catchment area.
8. Veteran status preferred, but not required.
Training Expectations and Opportunities
Within the first three months of hire, all new employees will receive orientation to:
- The organization’s mission, philosophy, goals, and services.
- The organization’s role within the community.
- The organization’s personnel manual.
- The lines of accountability and authority within the organization.
- The cultural and socioeconomic characteristics of the population their program serves.
- Applicable COA standards
All staff who regularly have direct contact with clients will receive training on legal issues, including:
- Mandatory reporting and the identification of clinical indicators of suspected abuse and neglect.
- Reportable criminal behavior, including criminal, acquaintance, and statutory rape.
- Issues and responsibilities related to the “duty-to-warn”.
- The organization’s policies and procedures on confidentiality and disclosure of service recipient information, and the penalties for violations of these policies and procedures.
- The legal rights of service recipients.
All staff who handle client case records will receive training on proper documentation techniques and the maintenance and security of case records.
All staff who regularly have direct contact with clients will receive training on the following topics, as needed, to be determined by the employee and their supervisor:
- Establishing rapport and responsive behaviors with service recipients.
- Identifying the needs of individuals and families in crisis, including special service needs of victims of violence, abuse, and/or neglect, and the needs of their family members.
- Identifying the basic health and medical needs of the service population.
- Procedures for working with foreign language speakers and persons with communication impairments.
- Public assistance and government subsidies.
- How to advocate on behalf of clients and their families and how to empower service recipients and their families to advocate on their own behalf.
- Understanding differences within the organization’s service populations, including
- Interventions that address cultural and socioeconomic factors in service delivery;
- the role which cultural identity plays in motivating human behavior;
- bias and discrimination; and
- the need for normalizing experiences and social inclusion.
- the role which cultural identity plays in motivating human behavior;